NPR

Here is an interesting one for you..
So if you buy something online, which I assume we all do, it arrives all broken and or doesn't work as you had hoped, and intended, and after you went through some failed troubleshoot, with the manufacturer, it fails, and the firm that supplied it is instructed to arrange to have it collected, and you are horrified to then learn you are liable for its return.

By that I mean they were all helpful and friendly, all was going great, right up until I read line in their instructions that says "the items postage is only insured for 100 quid", on its delivery to them.

This item costs eight times that much.
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Thank you for your email, no problem well we can sort this out for you, we can book a collection for you I would need to know what day you could have a collection take place and if you have a box to send it back to us, if you can read through the collection info below and confirm the detail with me, I will get this arranged for you. 


Please Note

### is arranging for your item/s to be collected and we ask you to adhere to the following instructions so goods are secure during transit and do not incur any physical damage during the process. It is worth noting at this point that if the item/s returned are not packaged in accordance with the instruction then ### is not liable to replace the damaged item and the consignment will only be insured to the max value of £100.

All items must be returned in their original internal and external packaging where possible If the original packaging is not available then a suitable substitute that protects the item during transit must be applied; THE ITEM MUST BE BOXED IN A STURDY CARDBOARD BOX WITH SUITABLE INTERNAL PACKAGING. No foreign objects should be included in the packaging that could cause damage to the item during movement in transit. If you are sending back multiple items in one box you must ensure that the items have sufficient packaging between them to prevent them damaging each other. Any loose parts that could cause damage through movement during transit must be fastened down Products can be shipped in gigbags and hardcases as long as they are also packed inside sturdy cardboard boxes with internal packaging.

Kind Regards, ####

-------'zzxx

So if it arrives back to them broken, damaged or is lost or stolen ( again I assume we all old enough and have experienced things getting lost, damaged or broken in the post) during transport, transport that they themselves arranged and organised, for a broken, unusable item they sent you, I, you the customer , the wronged party, is financially liable?

Have I been living under a rock?

There seems to be a whole football field of ways some savvy Salesman can just rob you of your statutory rights and your cash here.
They can insist the item was dropped by you, that it was damaged in transit, that it is lost. There are a myriad of possibilities in this scenario in which they can do you out of 700 quid.

So my solution, to do a video demonstration of the fault. Show that other than that, it is in good condition.
Do a video of the "re-boxing" (I have all the original packing materials and a camera on my tablet so this should be a doddle).

Put the video on YouTube and make the whole thing public, to shame them into behaving properly.

Am I mad?

Why on earth do any of us have to even contemplate all of this, to protect ourselves, just because they sent a damaged item?

Depends who paid for it, if it was the taxpayer then you need to give your stuff back.

Yeeb wrote: Thu Nov 26, 2020 5:07 pm Depends who paid for it, if it was the taxpayer then you need to give your stuff back.

Lol, you still pretending it is 2013 and austerity, and all those hard done by, crybaby, taxpayer policies you loved and adored, all that Osborne, Iain, Cameron, Patel, Hancock finger jabbing, hatred and resentment , the resent'tardation and dehumanistaion of much of Britain, you still pretending that they didn't kill 135 thousand of your, my fellow citizens, sent millions to foodbanks and terrorised millions more yeeb?
That is cute.

You couldn't do my job son.

It is fucking hard mate. Caring for people (adults)is fucking exhausting.
I actually need more of your hard done by, crybaby taxpayer money is what I'm saying.

Austerity is kind of a moot point now that covid has milked the magic money tree hard

I wouldn’t mind just stopping all benefits for a year to kill another of your 135k off, or giving everyone a ton of cash to not work. There does seem to be less and less point to working hard or trying to make your life better in some way, when more and more gets given away.

Funny story, I recently spent 35 hours with no breaks helping an elderly confused relative, for my carers allowance of 63 quid a week.
They also pay me income support, because let's be honest no one can survive on 63 quid a week, and they pay housing benefits and council tax.
I pay a big chunk of this back, the bedroom tax of 17 quid a week for example.
So I struggle. I get by, but there are no luxuries for Line6 helix life.
I haven't had a pay rise in years and keep 3 people alive.
I disabled, one elderly, one "confused".
I am sure I could get more money just by being on Universal Credit, but money doesn't interest me.
I also save like a fiver or tenner a week. Have done for years.
I have cash for birthdays etc.
So I have like a grand in my bank account.
Because I am technically employed as a Carer, with no debts I can get PayPal credit and a line of credit on items.
Hence the 800 quid item.
The thing rightie ideologues fail to understand is my job is so tough, the only thing keeping me going there (well amongst other old fashioned things like kindness duty and love) is purchases I have to pay for.
A bit of debt keeps me honest.
Has stopped me just screaming "fuck off" and walking away many many times.
My shit is that hard.
Hope this helps.
Ps) I always buy items that I can pay off with cash if shit hits the fan, things I can cover in my bank account if I do actually have to leg it.
I have no kiddie responsibilities, just debt and before long every person I know and care for is going to go into the care system as it is just going to get way too much for me. Ultimately, I am just trying to keep them out of it and Corona virus off them as long as I can.
Ok?
We cool?

I've gone through the same thing acfew times and document it fully just like that. Ultimately you should be covered by the Consumer Credit Act if you really run into trouble - you just need to keep records of everything

Ah, glad I am not being mad and paranoid for a change.

That you actually now need a film production crew (camera with a stand) a set design team (to make sure your background is clear of clutter free and clean as possible) a decently written script, you can't just half ass your commentary and voice over, together with decent lighting and sound to just return a item safely.

You probably need an Alexa device too out of shot (to announce the date and time to date stamp the video while you are recording) , and to do countdowns from 10, when you leave the frame, as they can claim the item you filmed being boxed, in one continuous shot, is not the item they received and was switched during an edit.

I may be up for a Bafta.

I am not being sarcastic, how much arse covering am I expected to do? You start trying to cover your arse this way, through the medium of film, and there is a hell of a lot you have to think about.

Line6 HXFX wrote: Thu Nov 26, 2020 7:48 pm Ah, glad I am not being mad and paranoid for a change.

That you actually now need a film production crew (camera with a stand) a set design team (to make sure your background is clear of clutter free and clean as possible) a decently written script, you can't just half ass your commentary and voice over, together with decent lighting and sound to just return a item safely.

You probably need an Alexa device too out of shot (to announce the date and time to date stamp the video while you are recording) , and to do countdowns from 10, when you leave the frame, as they can claim the item you filmed being boxed, in one continuous shot, is not the item they received and was switched during an edit.

I may be up for a Bafta.

I am not being sarcastic, how much arse covering am I expected to do? You start trying to cover your arse this way, through the medium of film, and there is a hell of a lot you have to think about.

Realistically not much. The reality is that I've never actually had an issue with a parcel getting lost or damaged (further) in the return process