The culture of "firmware update" on new products.

Where goats go to escape
Post Reply
Line6 HXFX
Posts: 1148
Joined: Sat Jul 04, 2020 9:31 am

So interesting situation for you.
You buy something electronic and expensive, it doesn't work out of the box.
You think, right, i'll just update its firmware (a rather long complicated process) but hey, you have awesome IT skills let's do that..

Then after the update, hey yippie it works,

A month and a half go by and another firmware update comes along.
You update (the rather expensive electrical product) and it fails exactly like before?
Just crashes.
You revert it back, and works fine but crashes on the new firmware update (that gives lots of brilliant new features).
So instead of having exchanged it (without updating the firmware and without being a knowledgeable and responsible consumer) and just getting the shop to replace it on day one, no fucking about, and drop off a new one whilst collecting the buggerred one as it is within the no quibble 30 day warranty), you have to send it back to the shop, after six weeks, who then have to send it back to the manufactuer, who then have to order a part and repair it whilst making you wait 3 months.

When they say "just update the firmware" on new products that fail, just think about the next firmware update that could possibly brick it, and just send it back.

The new firmware update could come out, not six weeks but a year later, after your manufacturer warranty has run out.
User avatar
Sandstorm
Posts: 11896
Joined: Mon Jun 29, 2020 7:05 pm
Location: England

Should have bought the IPhone instead.
Glaston
Posts: 484
Joined: Tue Jun 30, 2020 8:35 am

Line6 HXFX wrote: Tue Dec 15, 2020 4:04 pm So interesting situation for you.
You buy something electronic and expensive, it doesn't work out of the box.
You think, right, i'll just update its firmware (a rather long complicated process) but hey, you have awesome IT skills let's do that..

Then after the update, hey yippie it works,

A month and a half go by and another firmware update comes along.
You update (the rather expensive electrical product) and it fails exactly like before?
Just crashes.
You revert it back, and works fine but crashes on the new firmware update (that gives lots of brilliant new features).
So instead of having exchanged it (without updating the firmware and without being a knowledgeable and responsible consumer) and just getting the shop to replace it on day one, no fucking about, and drop off a new one whilst collecting the buggerred one as it is within the no quibble 30 day warranty), you have to send it back to the shop, after six weeks, who then have to send it back to the manufactuer, who then have to order a part and repair it whilst making you wait 3 months.

When they say "just update the firmware" on new products that fail, just think about the next firmware update that could possibly brick it, and just send it back.

The new firmware update could come out, not six weeks but a year later, after your manufacturer warranty has run out.
Linus Tech tips did a big secret buy of PC's from big and small retailers, almost all of them were 6 months or more out of date on bios/drivers.



LOL Apple btw
User avatar
Insane_Homer
Posts: 5529
Joined: Tue Jun 30, 2020 3:14 pm
Location: Leafy Surrey

love Karma.
“Facts are meaningless. You could use facts to prove anything that's even remotely true.”
User avatar
Kawazaki
Posts: 5279
Joined: Tue Jun 30, 2020 8:25 am

Use a Chromebook.

It just works.
User avatar
Torquemada 1420
Posts: 12046
Joined: Thu Jul 02, 2020 8:22 am
Location: Hut 8

Sandstorm wrote: Tue Dec 15, 2020 4:19 pm Should have bought the IPhone instead.
Indeed. Spend 3x as much for a phone that is cr*p as a phone. Where do I sign?
User avatar
Sandstorm
Posts: 11896
Joined: Mon Jun 29, 2020 7:05 pm
Location: England

Torquemada 1420 wrote: Tue Dec 15, 2020 7:47 pm
Sandstorm wrote: Tue Dec 15, 2020 4:19 pm Should have bought the IPhone instead.
Indeed. Spend 3x as much for a phone that is cr*p as a phone. Where do I sign?
You’re no fun Torq.
User avatar
Mr Bungle
Posts: 745
Joined: Mon Jun 29, 2020 6:14 pm

Torquemada 1420 wrote: Tue Dec 15, 2020 7:47 pm
Sandstorm wrote: Tue Dec 15, 2020 4:19 pm Should have bought the IPhone instead.
Indeed. Spend 3x as much for a phone that is cr*p as a phone. Where do I sign?
:lol: Work pays for my one. Works great!
User avatar
Torquemada 1420
Posts: 12046
Joined: Thu Jul 02, 2020 8:22 am
Location: Hut 8

Sandstorm wrote: Tue Dec 15, 2020 10:35 pm
Torquemada 1420 wrote: Tue Dec 15, 2020 7:47 pm
Sandstorm wrote: Tue Dec 15, 2020 4:19 pm Should have bought the IPhone instead.
Indeed. Spend 3x as much for a phone that is cr*p as a phone. Where do I sign?
You’re no fun Torq.
:lol:
I was siding with your sarcasm.
Image
Line6 HXFX
Posts: 1148
Joined: Sat Jul 04, 2020 9:31 am

Karma? For what my lovely?
What..in your wild, crazy imaginings have I possibly done to deserve...well anything?
Bare in mind I probably saved 2 people lives last week with my awesone first aid skills.. True story.
I know I am not some crazy pompous, sophisti'cunt, abusive cocksucker, throwing abuse around this place like a demented crazy insane nutjob at the slightest insult, or the slightest possibility of offending someone.
I should probably care more what people say, but frankly life's too short for you shits, and I'm way too sexy and talented.
Henyway..

Just saying, beware of firmware updates fixing things out of the box.

Chances are when the next firmware update comes along, it will bring with it the exact same problems as before, but this time it may be outside your manufactuer warranty.
I was lucky as this update came along within weeks of receiving the item.
You're welcome.

PS) I don't own an iPhone.
Post Reply