Site outages

[Ymx]

Anyone else getting these.

One just finished now.

Got one yesterday too, during the Aus v NZ match. Possibly the same time.

Any background admin jobs running causing this?

[Sandstorm]

Yes. Full “site not available“ 10 mins ago, plus random 5 sec delays loading a page. Bored is not healthy

[sturginho]

Who will volunteer to set up notnotplanetrugby.com??

[Ymx]

Think just a few teething issues with admin stuff, I’m sure.

[TB63]

ASMO was downloading some "ahem" large files purely for research purposes..

[MungoMan]

I read this as 'Shite outrages' and looked forward to listing supposed tw@tterstorms etc about which I not one fuck gave.

Am very disappoint.

[Mr Bungle]

Who will volunteer to set up notnotplanetrugby.com??

No offence, Asmo.

[ASMO]

Who will volunteer to set up notnotplanetrugby.com??

No offence, Asmo.

None taken, will look into it

[stemoc]

maybe a better name, "wearerugby" or galaxyrugby.com :P

[ASMO]

Have seen the errors in the logs, its a hosting issue, shitty email sent to the provider, lets see how they respond.

[Insane_Homer]

I got this a couple of times yesterday and again just now trying to edit a post.

Code: Select all

403
Forbidden
Access to this resource on the server is denied!

[OomStruisbaai]

Anyone else getting these.

One just finished now.

Got one yesterday too, during the Aus v NZ match. Possibly the same time.

Any background admin jobs running causing this?

You have been banned

[ASMO]

And the reply, so please bear with us for now, it will get fixed

I can confirm the server you're hosted on still has an ongoing stability issue relating to MySQL which is causing performance problems (i.e slowness of sites loading). This problem is sporadic and appears once every few hours for a few minutes. Engineers are working on tracking this down and it is our primary focus at this moment in time to resolve the issue as quickly as possible. Please accept my sincere apologies in the meantime.

Sunday morning's outage of around 10 minutes was caused by an upgrade to the web server. We have moved to Litespeed as requested by many customers, and we this will provide many benefits, including:

1) More stability
2) Faster site loading
3) Integrated Wordpress caching features

Going forward, we anticipate the sever to be a lot more stable with no extended downtime, but there will be occasional slowness until the MySQL issue mentioned above is resolved, which we hope to be by the first half of this coming week. In the meantime, making use of the Litespeed caching feature will keep your site fast during the issue.

[Sandstorm]

[Ymx]

Was really slow at 7.40am

Refreshes taking about 10 seconds on main page.

Has sprung back to life now.

Search indexing job? Cron jobs?

[Guy Smiley]

Just had an SQL error now. Lasted about 3 minutes.

[ASMO]

Apologies, there are still a few wrinkles to be ironed out with the new hosting, i am working on it. Overall the site is running like lightning 99.9% of the time so its getting there, also as a bonus, the new hosting is 100% green so all renewable energy, energy efficient servers etc.

[Guy Smiley]

Only mentioned it to give you a heads up ASMO, no complaints from me, very grateful for the site

[Insane_Homer]

weird one now,

got a 403 from my PC. then posted ok.

Now getting site cannot be reached from PC, but fine from phone over 4G (this post). but not on my wifi.

[ASMO]

seems to be running fine for me, most odd

[Saint]

Been 24 hours since I've been able to load the site at all. Just been getting timeouts

[ASMO]

Been 24 hours since I've been able to load the site at all. Just been getting timeouts

Its most definately a server side security issue, something to do with certain words or combinations of words triggering the security as it thinks they might be part of a script trying to hack into the site.

[Insane_Homer]

weird one now,

got a 403 from my PC. then posted ok.

Now getting site cannot be reached from PC, but fine from phone over 4G (this post). but not on my wifi.

[Saint]

Been 24 hours since I've been able to load the site at all. Just been getting timeouts

Its most definately a server side security issue, something to do with certain words or combinations of words triggering the security as it thinks they might be part of a script trying to hack into the site.

Narrowed it down a bit. I can't join from my home wireless from any device (on Virgin Media). I also can't join on my local 4G. But if I'm 10 miles up the road on a different mast it works fine

[ASMO]

To be honest, the feels like a local issue which i dont think can be resolved by anything i can do here

[Saint]

To be honest, the feels like a local issue which i dont think can be resolved by anything i can do here

My guess is an SP issue. I presume your Internet access is bundled in with your hosting service? Something isn't resolving between them and what appears to be a number of national SP providers. You occasionally see something similar with SIP service providers being unable to route calls to mobile networks, O2 being the most frequent.

I'm not sure what ISP IH is with, but if it's Virgin Media then you could probably raise a ticket with your provider on that basis

[Ymx]

Been 24 hours since I've been able to load the site at all. Just been getting timeouts

Its most definately a server side security issue, something to do with certain words or combinations of words triggering the security as it thinks they might be part of a script trying to hack into the site.

Narrowed it down a bit. I can't join from my home wireless from any device (on Virgin Media). I also can't join on my local 4G. But if I'm 10 miles up the road on a different mast it works fine

Yours will be a separate problem. Possibly cloudflare security blocking.

Though it sounds like the widely experienced problem is with the MySQL database becoming flooded at certain intervals.

Which obviously wreaks of a schedule based background job, such as indexing or other admin function running at those times blocking all other db requests.

Or it might be something as simple as the number of concurrent MySQL connection setting being too low.

[Insane_Homer]

I'm also on Virgin media for my home connection.

[Insane_Homer]

tracert leaves virgin network,
goes through nntli.net
and then gets to gtt.net
dies after pulsant.net (46.249.203.74) - Scotland

[Insane_Homer]

Seems I get 403 Access denied when I try to post a link, today it was a link to a BBC news article on the Breshit threat. If I remove the link, I can post. If I edit and try add it back, I get a 403.

if I persist, I think this is what results in the host/site banning the IP.

[Insane_Homer]

yup, another couple 403s and now my work IP is blocked too.

ASMO, your new hosts are a bunch of incompetent cowboys.

[ASMO]

yup, another couple 403s and now my work IP is blocked too.

ASMO, your new hosts are a bunch of incompetent cowboys.

I have submitted a ticket with your issues on it, lets see what they come back with.

[sturginho]

I got a couple of 403s the other day too but didnt think anything of it

[Insane_Homer]

yup, another couple 403s and now my work IP is blocked too.

ASMO, your new hosts are a bunch of incompetent cowboys.

I have submitted a ticket with your issues on it, lets see what they come back with.

thanks

[Insane_Homer]

...and I'm back from my work IP. will check home connection later

[ASMO]

...and I'm back from my work IP. will check home connection later

Once you are home i will need to get your IP and get it unblocked.

[Sandstorm]

...and I'm back from my work IP. will check home connection later

Once you are home i will need to get your IP and get it unblocked.

Yeah IH, I'll need your IP and some other info too please.

[ASMO]

IP's unblocked, let me know if it all works now guys

[Saint]

Cheers Asmo - IPs unblocked so I now get to see the SQL errors!

[ASMO]

Cheers Asmo - IPs unblocked so I now get to see the SQL errors!

Hopefully a lot of those are fixed! :-)