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Site outages
Posted: Sun Nov 01, 2020 9:56 am
by Ymx
Anyone else getting these.
One just finished now.
Got one yesterday too, during the Aus v NZ match. Possibly the same time.
Any background admin jobs running causing this?
Re: Site outages
Posted: Sun Nov 01, 2020 9:58 am
by Sandstorm
Yes. Full โsite not availableโ 10 mins ago, plus random 5 sec delays loading a page. Bored is not healthy

Re: Site outages
Posted: Sun Nov 01, 2020 10:12 am
by sturginho
Who will volunteer to set up notnotplanetrugby.com??
Re: Site outages
Posted: Sun Nov 01, 2020 2:40 pm
by Ymx
Think just a few teething issues with admin stuff, Iโm sure.
Re: Site outages
Posted: Sun Nov 01, 2020 3:54 pm
by TB63
ASMO was downloading some "ahem" large files purely for research purposes..
Re: Site outages
Posted: Sun Nov 01, 2020 10:12 pm
by MungoMan
I read this as 'Shite outrages' and looked forward to listing supposed tw@tterstorms etc about which I not one fuck gave.
Am very disappoint.
Re: Site outages
Posted: Mon Nov 02, 2020 2:09 am
by Mr Bungle
sturginho wrote: Sun Nov 01, 2020 10:12 am
Who will volunteer to set up notnotplanetrugby.com??
No offence, Asmo.
Re: Site outages
Posted: Mon Nov 02, 2020 2:31 am
by ASMO
Mr Bungle wrote: Mon Nov 02, 2020 2:09 am
sturginho wrote: Sun Nov 01, 2020 10:12 am
Who will volunteer to set up notnotplanetrugby.com??
No offence, Asmo.
None taken, will look into it
Re: Site outages
Posted: Mon Nov 02, 2020 4:24 am
by stemoc
maybe a better name, "wearerugby" or galaxyrugby.com :P
Re: Site outages
Posted: Mon Nov 02, 2020 8:56 am
by ASMO
Have seen the errors in the logs, its a hosting issue, shitty email sent to the provider, lets see how they respond.
Re: Site outages
Posted: Mon Nov 02, 2020 11:33 am
by Insane_Homer
I got this a couple of times yesterday and again just now trying to edit a post.
Code: Select all
403
Forbidden
Access to this resource on the server is denied!
Re: Site outages
Posted: Mon Nov 02, 2020 11:44 am
by OomStruisbaai
Ymx wrote: Sun Nov 01, 2020 9:56 am
Anyone else getting these.
One just finished now.
Got one yesterday too, during the Aus v NZ match. Possibly the same time.
Any background admin jobs running causing this?
You have been banned
Re: Site outages
Posted: Mon Nov 02, 2020 12:50 pm
by ASMO
And the reply, so please bear with us for now, it will get fixed
I can confirm the server you're hosted on still has an ongoing stability issue relating to MySQL which is causing performance problems (i.e slowness of sites loading). This problem is sporadic and appears once every few hours for a few minutes. Engineers are working on tracking this down and it is our primary focus at this moment in time to resolve the issue as quickly as possible. Please accept my sincere apologies in the meantime.
Sunday morning's outage of around 10 minutes was caused by an upgrade to the web server. We have moved to Litespeed as requested by many customers, and we this will provide many benefits, including:
1) More stability
2) Faster site loading
3) Integrated Wordpress caching features
Going forward, we anticipate the sever to be a lot more stable with no extended downtime, but there will be occasional slowness until the MySQL issue mentioned above is resolved, which we hope to be by the first half of this coming week. In the meantime, making use of the Litespeed caching feature will keep your site fast during the issue.
Re: Site outages
Posted: Mon Nov 02, 2020 9:31 pm
by Sandstorm
Re: Site outages
Posted: Fri Nov 06, 2020 7:42 am
by Ymx
Was really slow at 7.40am
Refreshes taking about 10 seconds on main page.
Has sprung back to life now.
Search indexing job? Cron jobs?
Re: Site outages
Posted: Fri Nov 06, 2020 7:44 am
by Guy Smiley
Just had an SQL error now. Lasted about 3 minutes.
Re: Site outages
Posted: Fri Nov 06, 2020 8:06 am
by ASMO
Apologies, there are still a few wrinkles to be ironed out with the new hosting, i am working on it. Overall the site is running like lightning 99.9% of the time so its getting there, also as a bonus, the new hosting is 100% green so all renewable energy, energy efficient servers etc.
Re: Site outages
Posted: Fri Nov 06, 2020 8:23 am
by Guy Smiley
Only mentioned it to give you a heads up ASMO, no complaints from me, very grateful for the site

Re: Site outages
Posted: Sun Nov 08, 2020 10:06 am
by Insane_Homer
weird one now,
got a 403 from my PC. then posted ok.
Now getting site cannot be reached from PC, but fine from phone over 4G (this post). but not on my wifi.
Re: Site outages
Posted: Sun Nov 08, 2020 10:07 am
by ASMO
seems to be running fine for me, most odd
Re: Site outages
Posted: Sun Nov 08, 2020 10:09 am
by Saint
Been 24 hours since I've been able to load the site at all. Just been getting timeouts
Re: Site outages
Posted: Sun Nov 08, 2020 10:11 am
by ASMO
Saint wrote: Sun Nov 08, 2020 10:09 am
Been 24 hours since I've been able to load the site at all. Just been getting timeouts
Its most definately a server side security issue, something to do with certain words or combinations of words triggering the security as it thinks they might be part of a script trying to hack into the site.
Re: Site outages
Posted: Sun Nov 08, 2020 10:31 am
by Insane_Homer
weird one now,
got a 403 from my PC. then posted ok.
Now getting site cannot be reached from PC, but fine from phone over 4G (this post). but not on my wifi.
Re: Site outages
Posted: Sun Nov 08, 2020 12:25 pm
by Saint
ASMO wrote: Sun Nov 08, 2020 10:11 am
Saint wrote: Sun Nov 08, 2020 10:09 am
Been 24 hours since I've been able to load the site at all. Just been getting timeouts
Its most definately a server side security issue, something to do with certain words or combinations of words triggering the security as it thinks they might be part of a script trying to hack into the site.
Narrowed it down a bit. I can't join from my home wireless from any device (on Virgin Media). I also can't join on my local 4G. But if I'm 10 miles up the road on a different mast it works fine
Re: Site outages
Posted: Sun Nov 08, 2020 1:26 pm
by ASMO
To be honest, the feels like a local issue which i dont think can be resolved by anything i can do here
Re: Site outages
Posted: Sun Nov 08, 2020 1:42 pm
by Saint
ASMO wrote: Sun Nov 08, 2020 1:26 pm
To be honest, the feels like a local issue which i dont think can be resolved by anything i can do here
My guess is an SP issue. I presume your Internet access is bundled in with your hosting service? Something isn't resolving between them and what appears to be a number of national SP providers. You occasionally see something similar with SIP service providers being unable to route calls to mobile networks, O2 being the most frequent.
I'm not sure what ISP IH is with, but if it's Virgin Media then you could probably raise a ticket with your provider on that basis
Re: Site outages
Posted: Sun Nov 08, 2020 3:07 pm
by Ymx
Saint wrote: Sun Nov 08, 2020 12:25 pm
ASMO wrote: Sun Nov 08, 2020 10:11 am
Saint wrote: Sun Nov 08, 2020 10:09 am
Been 24 hours since I've been able to load the site at all. Just been getting timeouts
Its most definately a server side security issue, something to do with certain words or combinations of words triggering the security as it thinks they might be part of a script trying to hack into the site.
Narrowed it down a bit. I can't join from my home wireless from any device (on Virgin Media). I also can't join on my local 4G. But if I'm 10 miles up the road on a different mast it works fine
Yours will be a separate problem. Possibly cloudflare security blocking.
Though it sounds like the widely experienced problem is with the MySQL database becoming flooded at certain intervals.
Which obviously wreaks of a schedule based background job, such as indexing or other admin function running at those times blocking all other db requests.
Or it might be something as simple as the number of concurrent MySQL connection setting being too low.
Re: Site outages
Posted: Sun Nov 08, 2020 3:50 pm
by Insane_Homer
I'm also on Virgin media for my home connection.
Re: Site outages
Posted: Sun Nov 08, 2020 4:36 pm
by Insane_Homer
tracert leaves virgin network,
goes through nntli.net
and then gets to gtt.net
dies after pulsant.net (46.249.203.74) - Scotland
Re: Site outages
Posted: Tue Nov 10, 2020 7:56 am
by Insane_Homer
Seems I get 403 Access denied when I try to post a link, today it was a link to a BBC news article on the Breshit threat. If I remove the link, I can post. If I edit and try add it back, I get a 403.
if I persist, I think this is what results in the host/site banning the IP.
Re: Site outages
Posted: Tue Nov 10, 2020 10:04 am
by Insane_Homer
yup, another couple 403s and now my work IP is blocked too.
ASMO, your new hosts are a bunch of incompetent cowboys.
Re: Site outages
Posted: Tue Nov 10, 2020 11:15 am
by ASMO
Insane_Homer wrote: Tue Nov 10, 2020 10:04 am
yup, another couple 403s and now my work IP is blocked too.
ASMO, your new hosts are a bunch of incompetent cowboys.
I have submitted a ticket with your issues on it, lets see what they come back with.
Re: Site outages
Posted: Tue Nov 10, 2020 11:19 am
by sturginho
I got a couple of 403s the other day too but didnt think anything of it
Re: Site outages
Posted: Tue Nov 10, 2020 11:52 am
by Insane_Homer
ASMO wrote: Tue Nov 10, 2020 11:15 am
Insane_Homer wrote: Tue Nov 10, 2020 10:04 am
yup, another couple 403s and now my work IP is blocked too.
ASMO, your new hosts are a bunch of incompetent cowboys.
I have submitted a ticket with your issues on it, lets see what they come back with.
thanks

Re: Site outages
Posted: Tue Nov 10, 2020 12:28 pm
by Insane_Homer
...and I'm back from my work IP. will check home connection later

Re: Site outages
Posted: Tue Nov 10, 2020 12:51 pm
by ASMO
Insane_Homer wrote: Tue Nov 10, 2020 12:28 pm
...and I'm back from my work IP. will check home connection later
Once you are home i will need to get your IP and get it unblocked.
Re: Site outages
Posted: Tue Nov 10, 2020 1:41 pm
by Sandstorm
ASMO wrote: Tue Nov 10, 2020 12:51 pm
Insane_Homer wrote: Tue Nov 10, 2020 12:28 pm
...and I'm back from my work IP. will check home connection later
Once you are home i will need to get your IP and get it unblocked.
Yeah IH, I'll need your IP and some other info too please.
Re: Site outages
Posted: Wed Nov 11, 2020 8:59 am
by ASMO
IP's unblocked, let me know if it all works now guys
Re: Site outages
Posted: Wed Nov 11, 2020 10:07 am
by Saint
Cheers Asmo - IPs unblocked so I now get to see the SQL errors!
Re: Site outages
Posted: Wed Nov 11, 2020 11:06 am
by ASMO
Saint wrote: Wed Nov 11, 2020 10:07 am
Cheers Asmo - IPs unblocked so I now get to see the SQL errors!
Hopefully a lot of those are fixed! :-)